SLHG put the customer first
CSE Assessor 2010
You said, we did
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You Said |
We Did
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The cost of ringing the Sadeh Lok Customer Services team on the 0845 phone number is expensive to ring from mobile phones |
We now have just one 01484 number available to contact Sadeh Lok |
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I find it frustrating when I ring Sadeh Lok and speak to different people and I have to tell my story over again |
We are now using our computer system to record every contact you have with us. This will make it much easier for staff to be able to deal with your enquiries in a consistent way. |
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There is a problem with fly tipping on a piece of land near Littlewood Croft, Newsome |
We erected some fencing to the area to prevent people from fly tipping. We are also working with Community Rangers and Kirklees Environmental Health Department to tackle the problem. We have also consulted on and introduced a caretaking service to the scheme. |
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The play area at Brighton Street, Heckmondwike is overgrown and full of rubbish |
We took part in a community event to clear and clean the play area |
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Some residents at Alpine Close, Batley said they do not want to pay for the landscaping service on the scheme |
We are consulting with all residents to decide whether we should continue with the service |
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During the SOS day at St James’ Way residents reported a problem with children running through residents gardens |
We erected gates to prevent children running through the gardens. |
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My toilet faces the wrong direction |
When carrying out improvements to shower rooms we took into account residents’ religious preferences regarding the positioning of the toilets and fitting of mixer taps |
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‘Your Housing Association Needs You’
After years of dedicated service one of our founder members, the current Group Chair is to step down at the end of his current term.
Group C ...
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New Web Site launched
On the 26th July Sadeh Lok launched a brand new resident focused interactive web site, which has been designed and developed in association with Rippl ...
Read more
Emergency Repairs - 01484 435 715
To report a repair during normal office hours (9am to 5pm Monday to Friday) please call 01484 435715 choose option 1. To report a non-emergency repair you can also email the Customer Service Team on customerservices@sadehlok.co.uk
To report an emergency repair* outside of normal office hours (between 5pm to 9am Monday to Friday, weekends and Bank holidays) call 01484 435715 choose option 1 and follow the instructions.
*Only genuine emergency repairs can be attended to out-of-hours. These include the total loss of electrical power; total loss of heat; a burst pipe causing flooding to your home. Please report other repairs during normal office hours.
Please do not email emergency repairs as there may be a delay before they can be responded to, which during Bank holiday periods could be several days.
Anti Social Behaviour - 01484 435 715
If you experience anti-social behaviour after 5pm and are unsure of where to turn you can call 01484 435715 choose option 1, then option 3 for the Out-of-Hours helpline. The operators on duty provide support and advice on low level anti-social behaviour issues, all in the strictest of confidence.
If you feel that you or your family may be at immediate risk or harm please dial 999 for the Police (0854 60 60 606 in any other situation where the Police need to be notified but there is no immediate risk).
Customer Services - 01484 435 715
For all Housing related issues such as new housing applications, paying your rent, making a repair request, general tenancy queries, reporting anti-social behaviour and to make a complaint, comment or compliment please call the Customer Service Team on 01484 435715 choose option 1 during normal office hours (9am and 5pm Monday to Friday).
