95% of residents were satisfied with their repairs
Resident Annual Report 2011
Vehicles and Parking
- You must not park any un-roadworthy vehicle on any Sadeh Lok land
- You must not allow any motor vehicle to be repaired, serviced or worked on at your home, or on any Sadeh Lok land or on any road outside your home, that is not registered in your name or a member of your current household's name, unless you have our permission, in writing, or it is an emergency
- You should not park any motor vehicle in the open air at your home, or on any Sadeh Lok land, unless it is on an authorised area of paving
- You must not allow a vehicle to enter any land that is let with your home, except across a proper crossing
- You must not allow any motor vehicle, trailer, caravan or other wheeled vehicle to obstruct any road, lane, path or access way or to block the route of emergency vehicles
- You must get our permission, in writing, before you park a caravan, trailer, lorry or large commercial vehicle, boat or similar vehicle at your home or on land that Sadeh Lok owns or controls
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Be Prepared For Freezing Weather - Important Advice
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New Number for Police Non-Emergencies
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Emergency Repairs - 01484 435 715
To report a repair during normal office hours (9am to 5pm Monday to Friday) please call 01484 435715 choose option 1. To report a non-emergency repair you can also email the Customer Service Team on customerservices@sadehlok.co.uk
To report an emergency repair* outside of normal office hours (between 5pm to 9am Monday to Friday, weekends and Bank holidays) call 01484 435715 choose option 1 and follow the instructions.
*Only genuine emergency repairs can be attended to out-of-hours. These include the total loss of electrical power; total loss of heat; a burst pipe causing flooding to your home. Please report other repairs during normal office hours.
Please do not email emergency repairs as there may be a delay before they can be responded to, which during Bank holiday periods could be several days.
Anti Social Behaviour - 01484 435 715
If you experience anti-social behaviour after 5pm and are unsure of where to turn you can call 01484 435715 choose option 1, then option 3 for the Out-of-Hours helpline. The operators on duty provide support and advice on low level anti-social behaviour issues, all in the strictest of confidence.
If you feel that you or your family may be at immediate risk or harm please dial 999 for the Police (101 in any other situation where the Police need to be notified but there is no immediate risk).
Customer Services - 01484 435 715
For all Housing related issues such as new housing applications, paying your rent, making a repair request, general tenancy queries, reporting anti-social behaviour and to make a complaint, comment or compliment please call the Customer Service Team on 01484 435715 choose option 1 during normal office hours (9am and 5pm Monday to Friday).
