95% of residents were satisfied with their repairs
Resident Annual Report 2011
Using the Property
- You must use the property as your only or principal (main) home and use it in a responsible way
- If you want someone to stay who was not part of your household when you first moved in (temporarily or permanently) you must get our written permission first. This includes children, relatives, friends and guests. We will not refuse permission unless there is good reason (such as this person having caused anti-social behaviour)
- You must only use the property to live in and not for any business or other purpose, unless we have given you permission, in writing
- You must not keep any moped, motorbike or similar vehicle, or any other machine driven by an internal combustion engine, inside your home
- You must keep your home clean and tidy and make sure the decoration inside your home is in a good condition
- You have a right to take in lodgers. You also have a right to sublet part of your home, but you must get our permission, in writing, first. You must not sublet all of your home. Assured Shorthold tenants do not have this right. You get this right if you become an Assured tenant
- You must not sign over your tenancy without our permission, in writing
- You must not allow any of the boundaries of the property, or any land that is let with it, to be changed
- You must not put any structure (shed, garage, greenhouse or something similar) on any land that is let with your home without our permission, in writing. You must remove any structure at the end of the tenancy, unless we agree, in writing, that it can stay
- You must not store bottled gas, petrol, paraffin or other flammable or explosive substances in your home or on any land nearby.
- You must not let waste or other materials build up which may cause a fire or attract vermin
- You must not use any bottled gas or paraffin heaters if you live in a block of flats, bed-sits with three or more storeys
- You must make sure that you do not use any musical or audio equipment, TV, washing machine, power tool or other domestic appliance in a way that might disturb the neighbours
- You must not allow any fire-fighting equipment, fire alarm, smoke detector, security system or similar safety or security device we have put in to be interfered with or removed at any time. You must not allow any fire door or security door to be propped open
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Emergency Repairs - 01484 435 715
To report a repair during normal office hours (9am to 5pm Monday to Friday) please call 01484 435715 choose option 1. To report a non-emergency repair you can also email the Customer Service Team on customerservices@sadehlok.co.uk
To report an emergency repair* outside of normal office hours (between 5pm to 9am Monday to Friday, weekends and Bank holidays) call 01484 435715 choose option 1 and follow the instructions.
*Only genuine emergency repairs can be attended to out-of-hours. These include the total loss of electrical power; total loss of heat; a burst pipe causing flooding to your home. Please report other repairs during normal office hours.
Please do not email emergency repairs as there may be a delay before they can be responded to, which during Bank holiday periods could be several days.
Anti Social Behaviour - 01484 435 715
If you experience anti-social behaviour after 5pm and are unsure of where to turn you can call 01484 435715 choose option 1, then option 3 for the Out-of-Hours helpline. The operators on duty provide support and advice on low level anti-social behaviour issues, all in the strictest of confidence.
If you feel that you or your family may be at immediate risk or harm please dial 999 for the Police (101 in any other situation where the Police need to be notified but there is no immediate risk).
Customer Services - 01484 435 715
For all Housing related issues such as new housing applications, paying your rent, making a repair request, general tenancy queries, reporting anti-social behaviour and to make a complaint, comment or compliment please call the Customer Service Team on 01484 435715 choose option 1 during normal office hours (9am and 5pm Monday to Friday).
