Our Tenants: Performance Indicators
How is our performance is measured?
The table below shows the key performance indicators against which we are measured:
| Indicator | Our Performance | Compared to last year | BME Sector | National Average |
|---|---|---|---|---|
| Void losses | 1.7% | 1.1% | 1.5% | 2.1% |
| Bad Debts | 0.9% | 1.8% | 2% | 1.2% |
| Rent arrears | 9.1% | 9.7% | 10.4% | 5% |
| Cash collection | 99.1% | 98.9% | 88.5% | 94.6% |
| Urgent repair response | 90.1% | 97.1% | 90.5% | 92.5% |
| Routine repair response | 92.9% | 99.5% | 92.8% | 93.1% |
| Emergency repair response | 92.6% | 100% | 92.5% | 95.8% |
How well are we doing?
- We compare very favourably to the other housing associations in the B&ME sector and are seeking to improve our performance so as to match the national average for all housing associations.
- We have improved our performance in most areas from last year and look forward to this trend continuing
Download the latest copies of our Inspection Report and Housing Corporation Assessment from our Downloads page
