100% of Sadeh Lok homes, with gas appliances, had a valid Landlords Gas Safety Record (LGSR)
December 2011
Succession
Succession is the right to take over a tenancy in the event someone’s death;
- The rules regarding succession are contained in S17 of the Housing Act 1988
- If one of two joint tenants dies, the tenancy automatically passes to the survivor
- Unless you took over the tenancy after someone had died, your tenancy will automatically pass to your husband or wife who is living with you when you die. If you have no husband or wife living with you when you die, the tenancy could pass to your partner or other relative, if that person had been living with you continuously for the 12 months immediately before you
- However, no other person has the right to the tenancy and the property must not be specifically designed or adapted for a disabled person to use, or be too big for the person who wants to take it over
- Assured Shorthold Tenants do not have this right. You get this right if you become an Assured tenant
For further information contact your Neighbourhood Officer
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Emergency Repairs - 01484 435 715
To report a repair during normal office hours (9am to 5pm Monday to Friday) please call 01484 435715 choose option 1. To report a non-emergency repair you can also email the Customer Service Team on customerservices@sadehlok.co.uk
To report an emergency repair* outside of normal office hours (between 5pm to 9am Monday to Friday, weekends and Bank holidays) call 01484 435715 choose option 1 and follow the instructions.
*Only genuine emergency repairs can be attended to out-of-hours. These include the total loss of electrical power; total loss of heat; a burst pipe causing flooding to your home. Please report other repairs during normal office hours.
Please do not email emergency repairs as there may be a delay before they can be responded to, which during Bank holiday periods could be several days.
Anti Social Behaviour - 01484 435 715
If you experience anti-social behaviour after 5pm and are unsure of where to turn you can call 01484 435715 choose option 1, then option 3 for the Out-of-Hours helpline. The operators on duty provide support and advice on low level anti-social behaviour issues, all in the strictest of confidence.
If you feel that you or your family may be at immediate risk or harm please dial 999 for the Police (101 in any other situation where the Police need to be notified but there is no immediate risk).
Customer Services - 01484 435 715
For all Housing related issues such as new housing applications, paying your rent, making a repair request, general tenancy queries, reporting anti-social behaviour and to make a complaint, comment or compliment please call the Customer Service Team on 01484 435715 choose option 1 during normal office hours (9am and 5pm Monday to Friday).
