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95% of residents were satisfied with their repairs
Resident Annual Report 2011
Right to Acquire
Sadeh Lok Assured tenants living in homes built after 1997 may have the right to acquire their homes with a discount. This page explains how to apply for the right to acquire but also what to consider in making the decision to buy your own home.
Who has the Right to Acquire?
To have the right to acquire your home from Sadeh Lok if;
- You have an assured tenancy
- You have had a housing association or council tenancy for more than 2 years if you were a tenant before 18th January 2005. If you became a Sadeh Lok tenant after 18th January 2005 you must have had a housing association or council tenancy for 5 years.
- This is your only home
- Your home was built by Sadeh Lok after 1st April 1997
You can apply for the right to acquire jointly with joint tenants or members of your family who have lived with you for the past 12 months. For more information click here.
Who doesn't have the Right to Acquire?
You do not have the right to acquire if;
- You live in a sheltered scheme or where your home is specifically for the use of elderly or disabled people
- You have a court order saying you must leave your home
- You are bankrupt or have been declared insolvent
- Sadeh Lok does not own the free hold of your home
- Sadeh Lok has a court order suspending your right to acquire because of anti social behaviour
- Your home is valued lower than Sadeh Lok’s loan for the property
Further Information
The information in this document is only guidance and it is not a substitute for any professional or legal advice.
"Your Right to Acquire your Home" a booklet published by the Housing Corporation is available to download here
Your Right To Acquire
You can get free independent advice from your local Citizens Advice Bureau or a Solicitor
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Emergency Repairs - 01484 435 715
To report a repair during normal office hours (9am to 5pm Monday to Friday) please call 01484 435715 choose option 1. To report a non-emergency repair you can also email the Customer Service Team on customerservices@sadehlok.co.uk
To report an emergency repair* outside of normal office hours (between 5pm to 9am Monday to Friday, weekends and Bank holidays) call 01484 435715 choose option 1 and follow the instructions.
*Only genuine emergency repairs can be attended to out-of-hours. These include the total loss of electrical power; total loss of heat; a burst pipe causing flooding to your home. Please report other repairs during normal office hours.
Please do not email emergency repairs as there may be a delay before they can be responded to, which during Bank holiday periods could be several days.
Anti Social Behaviour - 01484 435 715
If you experience anti-social behaviour after 5pm and are unsure of where to turn you can call 01484 435715 choose option 1, then option 3 for the Out-of-Hours helpline. The operators on duty provide support and advice on low level anti-social behaviour issues, all in the strictest of confidence.
If you feel that you or your family may be at immediate risk or harm please dial 999 for the Police (101 in any other situation where the Police need to be notified but there is no immediate risk).
Customer Services - 01484 435 715
For all Housing related issues such as new housing applications, paying your rent, making a repair request, general tenancy queries, reporting anti-social behaviour and to make a complaint, comment or compliment please call the Customer Service Team on 01484 435715 choose option 1 during normal office hours (9am and 5pm Monday to Friday).
