95% of residents were satisfied with their repairs
Resident Annual Report 2011
Anti-Social Behaviour
To download a copy of Sadeh Lok's Anti-Social Behaviour Policy Statement click here
To report anti-social behaniour call 01484 435715, choose menu option 1
If you experience anti-social behaviour after 5pm and are unsure of where to turn you can call 01484 435715 choose option 1, then option 3 for the Out-of-Hours helpline.
What will we do when you report ASB?
Sadeh Lok takes any report of Anti-Social Behaviour very seriously and will make sure that the problem is thoroughly investigated. In most cases your Neighbourhood Officer will want to talk with you, they will need to find out more details about the problem.
There are five basic details that we need to know:
Where?
Is the problem in your home, outside your home or somewhere else?
When?
Is it at night or early hours of the morning?
Who?
Is it your neighbour, a relative or a stranger?
Why?
Is there an underlying reason why you are being targeted or is it a problem that affects the whole community, such as drug dealing?
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Emergency Repairs - 01484 435 715
To report a repair during normal office hours (9am to 5pm Monday to Friday) please call 01484 435715 choose option 1. To report a non-emergency repair you can also email the Customer Service Team on customerservices@sadehlok.co.uk
To report an emergency repair* outside of normal office hours (between 5pm to 9am Monday to Friday, weekends and Bank holidays) call 01484 435715 choose option 1 and follow the instructions.
*Only genuine emergency repairs can be attended to out-of-hours. These include the total loss of electrical power; total loss of heat; a burst pipe causing flooding to your home. Please report other repairs during normal office hours.
Please do not email emergency repairs as there may be a delay before they can be responded to, which during Bank holiday periods could be several days.
Anti Social Behaviour - 01484 435 715
If you experience anti-social behaviour after 5pm and are unsure of where to turn you can call 01484 435715 choose option 1, then option 3 for the Out-of-Hours helpline. The operators on duty provide support and advice on low level anti-social behaviour issues, all in the strictest of confidence.
If you feel that you or your family may be at immediate risk or harm please dial 999 for the Police (101 in any other situation where the Police need to be notified but there is no immediate risk).
Customer Services - 01484 435 715
For all Housing related issues such as new housing applications, paying your rent, making a repair request, general tenancy queries, reporting anti-social behaviour and to make a complaint, comment or compliment please call the Customer Service Team on 01484 435715 choose option 1 during normal office hours (9am and 5pm Monday to Friday).
