Sadeh Lok provides a high quality service
CSE Assessor 2011
Report a repair
You can report a repair at any time of day by telephoning Sadeh Lok’s Customer Service Team on 01484 435715, choose option 1, or by completing the 'Report a Repair' online form - click here
Sadeh Lok is responsible for the majority of repairs around your home, however, there are some repairs that are your responsibility - to find out what they are click here
For a full listing of repairs Sadeh Lok is responsible for click here
If you are a Leaseholder, please call Sadeh Lok’s Customer Service Team on 01484 435715 choose option 1 rather than using the online reporting link provided above, so that we can tell you who is responsible for the repair.
When reporting a repair please try and give as much information as you can.
Please also check that your contact details are correct so that we can fix your problem quickly.
Once you’ve logged your repair one of Sadeh Lok’s approved local contractors will contact you to make an appointment. Appointments with our contractors can usually be made between 8 am – 6pm Monday to Friday
If you experience any problems tell us straight away so we can sort them out quickly.
Emergency repairs
If you have an emergency repair such as a burst pipe, please do not use the online reporting link provided above - telephone Sadeh Lok’s Customer Service Team on 01484 435715, choose option 1 immediately so that we can act straight away.
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Emergency Repairs - 01484 435 715
To report a repair during normal office hours (9am to 5pm Monday to Friday) please call 01484 435715 choose option 1. To report a non-emergency repair you can also email the Customer Service Team on customerservices@sadehlok.co.uk
To report an emergency repair* outside of normal office hours (between 5pm to 9am Monday to Friday, weekends and Bank holidays) call 01484 435715 choose option 1 and follow the instructions.
*Only genuine emergency repairs can be attended to out-of-hours. These include the total loss of electrical power; total loss of heat; a burst pipe causing flooding to your home. Please report other repairs during normal office hours.
Please do not email emergency repairs as there may be a delay before they can be responded to, which during Bank holiday periods could be several days.
Anti Social Behaviour - 01484 435 715
If you experience anti-social behaviour after 5pm and are unsure of where to turn you can call 01484 435715 choose option 1, then option 3 for the Out-of-Hours helpline. The operators on duty provide support and advice on low level anti-social behaviour issues, all in the strictest of confidence.
If you feel that you or your family may be at immediate risk or harm please dial 999 for the Police (101 in any other situation where the Police need to be notified but there is no immediate risk).
Customer Services - 01484 435 715
For all Housing related issues such as new housing applications, paying your rent, making a repair request, general tenancy queries, reporting anti-social behaviour and to make a complaint, comment or compliment please call the Customer Service Team on 01484 435715 choose option 1 during normal office hours (9am and 5pm Monday to Friday).
