.jpg)
Sadeh Lok provides a high quality service
CSE Assessor 2011
Repairs
- We are responsible for repairing the structure and the outside of your home, and also for any systems that supply water, gas and electricity within your home
- We are also responsible for repairing any of our systems for heating your home, or for providing hot water or sanitation (baths, sinks and toilets)
- You are responsible for decorating the inside of your home, anything that we are not responsible for and also for items which you own or have put in
- You must report any repairs that are needed, that we are responsible for, as soon as you notice them
- We will give you a receipt for all the repairs we agree to do. If you do not receive a receipt within three working days for any repair which you have reported, you must contact the Customer Services Team
- You are responsible for any damage to your home caused by you, your family or your visitors. You must pay us for any damage
- You must use your home properly and responsibly. You must keep all grates, grids, drains and gullies (not including gutters that catch water from the roof) clean and clear and you must take care not to block toilets and sinks. Click here for a copy of 'That Sinking Feeling' leaflet
- You must not alter your home without our written permission
- You must not remove any items we own from your home, or from any other property we own, without our written permission
- Following a mutual exchange with another tenant, you will be responsible for the decoration that the previous tenant has left. We will repair any damage caused by the previous tenant and charge them for it. You will also be responsible for any improvements or alterations that the previous tenant did, unless we agree to be responsible for them click here for more information
- Any officers or contractors who call at your home in relation to repairs or other housing matters must carry identity cards
- Assured tenants have the right to be consulted on a number of matters including managing, maintaining and improving their homes
- We carry external painting works to the outside of your home and shared areas at least every five years
- We will make sure we have removed our rubbish, building materials and equipment from your home after we have finished the repair work
- We will repair all entrances, halls, stairways, lifts, lighting and other common parts of all blocks of flats
- We will pay compensation for certain repairs if we do not do them within a certain time, depending on certain conditions. Your Neighbourhood Officer can give you more details
- You have a right to carry out your own alterations or improvements, but you must get permission, in writing, from Sadeh Lok first. You may also get compensation for this work when you end your tenancy depending on the type of improvements and subject to certain set criteria. Assured Shorthold tenants do not have this right
Newsletter Signup
To receive an electronic version of our quarterly resident newsletter, full of recent Sadeh Lok news, useful information, competitions, dates for your diary and much more please enter your email address below
Be Prepared For Freezing Weather - Important Advice
Be Prepared for Freezing Weather - Important Advice
Coping with Winter Weather ...
Read more
How the proposed Welfare Reforms could affect you
Over the coming months and years the Coalition Government will be introducing an extensive programme of welfare reforms. Here is an update on how som ...
Read more
New Number for Police Non-Emergencies
101 is the new national number to contact the Police when it is not an emergency.
As from 17 November the 101 replaces the 08456 060606 non-emerge ...
Read more
Emergency Repairs - 01484 435 715
To report a repair during normal office hours (9am to 5pm Monday to Friday) please call 01484 435715 choose option 1. To report a non-emergency repair you can also email the Customer Service Team on customerservices@sadehlok.co.uk
To report an emergency repair* outside of normal office hours (between 5pm to 9am Monday to Friday, weekends and Bank holidays) call 01484 435715 choose option 1 and follow the instructions.
*Only genuine emergency repairs can be attended to out-of-hours. These include the total loss of electrical power; total loss of heat; a burst pipe causing flooding to your home. Please report other repairs during normal office hours.
Please do not email emergency repairs as there may be a delay before they can be responded to, which during Bank holiday periods could be several days.
Anti Social Behaviour - 01484 435 715
If you experience anti-social behaviour after 5pm and are unsure of where to turn you can call 01484 435715 choose option 1, then option 3 for the Out-of-Hours helpline. The operators on duty provide support and advice on low level anti-social behaviour issues, all in the strictest of confidence.
If you feel that you or your family may be at immediate risk or harm please dial 999 for the Police (101 in any other situation where the Police need to be notified but there is no immediate risk).
Customer Services - 01484 435 715
For all Housing related issues such as new housing applications, paying your rent, making a repair request, general tenancy queries, reporting anti-social behaviour and to make a complaint, comment or compliment please call the Customer Service Team on 01484 435715 choose option 1 during normal office hours (9am and 5pm Monday to Friday).
