100% of Sadeh Lok homes, with gas appliances, had a valid Landlords Gas Safety Record (LGSR)
December 2011
Rents and Service Charges
- You must pay your rent including any service charges for additional services provided by Sadeh Lok e.g. landscaping, caretaking or window cleaning. This is due every Monday for the week ahead. The first payment is due at the start of your tenancy.
- If it is a condition of your tenancy that you have to pay a service charge for the property; that service charge is part of the total weekly/monthly rent.
- If you are a joint tenant, you are both responsible for paying all the rent and any arrears (rent you owe). We can ask for all the money you owe from any individual joint tenant and, even if one leaves, you are both still fully responsible if the tenancy remains in joint names.
- If you owe rent for this or a previous tenancy, we can use any money you pay us, to pay any arrears you owe before your current rent.
To download our Managing you Rent Account Leaflet click here
For more information on paying your rent click here
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Be Prepared For Freezing Weather - Important Advice
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New Number for Police Non-Emergencies
101 is the new national number to contact the Police when it is not an emergency.
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Emergency Repairs - 01484 435 715
To report a repair during normal office hours (9am to 5pm Monday to Friday) please call 01484 435715 choose option 1. To report a non-emergency repair you can also email the Customer Service Team on customerservices@sadehlok.co.uk
To report an emergency repair* outside of normal office hours (between 5pm to 9am Monday to Friday, weekends and Bank holidays) call 01484 435715 choose option 1 and follow the instructions.
*Only genuine emergency repairs can be attended to out-of-hours. These include the total loss of electrical power; total loss of heat; a burst pipe causing flooding to your home. Please report other repairs during normal office hours.
Please do not email emergency repairs as there may be a delay before they can be responded to, which during Bank holiday periods could be several days.
Anti Social Behaviour - 01484 435 715
If you experience anti-social behaviour after 5pm and are unsure of where to turn you can call 01484 435715 choose option 1, then option 3 for the Out-of-Hours helpline. The operators on duty provide support and advice on low level anti-social behaviour issues, all in the strictest of confidence.
If you feel that you or your family may be at immediate risk or harm please dial 999 for the Police (101 in any other situation where the Police need to be notified but there is no immediate risk).
Customer Services - 01484 435 715
For all Housing related issues such as new housing applications, paying your rent, making a repair request, general tenancy queries, reporting anti-social behaviour and to make a complaint, comment or compliment please call the Customer Service Team on 01484 435715 choose option 1 during normal office hours (9am and 5pm Monday to Friday).
