Staff are very positive & committed
CSE Assessor 2011
Problems Paying Rent
Sadeh Lok has a firm but fair approach;
- Sadeh Lok believes it is important that tenants should not get behind with their rent and will take sympathetic action to control rent arrears
- The effect of rent arrears is an increase in the cost of managing our homes and a reduction in the money available for improvements and repairs. This is unfair to the majority of tenants who do pay their rent on time
- Although Sadeh Lok will always try to assist you, ultimately it is your responsibility to ensure your rent is paid on time, whether or not you pay the full rent yourself or are in receipt of full or partial housing benefit
There are two aspects to our rent arrears recovery policy;
- To help tenants who are in genuine difficulties
- To take prompt action against tenants who are deliberately not paying
To avoiding difficulties contact your Neighbourhood Officer or the Customer Services Team as soon as possible. If you have genuine reasons for not being able to pay your rent on time, an agreement can usually be reached between you as the tenant and Sadeh Lok as the landlord. In the case of genuine hardship we may be able to arrange for you to pay off the arrears gradually.
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Emergency Repairs - 01484 435 715
To report a repair during normal office hours (9am to 5pm Monday to Friday) please call 01484 435715 choose option 1. To report a non-emergency repair you can also email the Customer Service Team on customerservices@sadehlok.co.uk
To report an emergency repair* outside of normal office hours (between 5pm to 9am Monday to Friday, weekends and Bank holidays) call 01484 435715 choose option 1 and follow the instructions.
*Only genuine emergency repairs can be attended to out-of-hours. These include the total loss of electrical power; total loss of heat; a burst pipe causing flooding to your home. Please report other repairs during normal office hours.
Please do not email emergency repairs as there may be a delay before they can be responded to, which during Bank holiday periods could be several days.
Anti Social Behaviour - 01484 435 715
If you experience anti-social behaviour after 5pm and are unsure of where to turn you can call 01484 435715 choose option 1, then option 3 for the Out-of-Hours helpline. The operators on duty provide support and advice on low level anti-social behaviour issues, all in the strictest of confidence.
If you feel that you or your family may be at immediate risk or harm please dial 999 for the Police (101 in any other situation where the Police need to be notified but there is no immediate risk).
Customer Services - 01484 435 715
For all Housing related issues such as new housing applications, paying your rent, making a repair request, general tenancy queries, reporting anti-social behaviour and to make a complaint, comment or compliment please call the Customer Service Team on 01484 435715 choose option 1 during normal office hours (9am and 5pm Monday to Friday).
