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"Staff are very positive"

IIP Assessor

Location: Home > Get Involved > Mystery Shopping

Mystery Shopping

Mystery shopping of different service areas is another way of checking the standard of the service provided by Sadeh Lok. Residents can do this either by telephone or by calling in person to the office. The feedback from a Mystery Shopper is very valuable as it is used to identify service improvements and training needs.

All Mystery Shoppers are required to attend an initial briefing to understand the area they are testing. They will then be given a scenario to test or be asked to carry out a real time mystery shop by assessing the service as they actually use it.

For further information please contact Jane Ashcroft, Service Improvement Officer on 01484 435715, option 1.

Annual Report 2015/16

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