Staff are very positive & committed
CSE Assessor 2011
Mutual Exchange Programme
Swapping your home with someone else
One of the easiest ways you can move is to exchange your home with another tenant.
- Information about exchange schemes and other useful information can be accessed via the website at www.direct.gov.uk/socialhousing
- To can register with Homeswapper go to their website - www.homeswapper.co.uk
- You may also find advertisements for mutual exchanges in the local paper, local shops and supermarkets
Before you agree to a mutual exchange you should make sure that you read very carefully the tenancy agreement of the tenant you wish to exchange with, because you will be taking on the rights and responsibilities of their tenancy agreement. Their agreement may have different rights and responsibilities to the tenancy agreement you currently have with Sadeh Lok.
You must get our written approval before you swap your home with someone else.
We will not normally refuse an exchange but we may do so if;
- Legal action is being taken against either tenant for rent arrears or for any other breach of tenancy conditions
- The exchange will result in one of the homes becoming overcrowded or substantially under-occupied. Usually one extra bedroom will be allowed
Please note that if you have not been given permission to move you run the risk of losing your tenancy and your home.
For more information please contact our customer services team or your Neighbourhood Officer on 01484 435715 or for details of our current residents who are looking for an exchange click here
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Emergency Repairs - 01484 435 715
To report a repair during normal office hours (9am to 5pm Monday to Friday) please call 01484 435715 choose option 1. To report a non-emergency repair you can also email the Customer Service Team on customerservices@sadehlok.co.uk
To report an emergency repair* outside of normal office hours (between 5pm to 9am Monday to Friday, weekends and Bank holidays) call 01484 435715 choose option 1 and follow the instructions.
*Only genuine emergency repairs can be attended to out-of-hours. These include the total loss of electrical power; total loss of heat; a burst pipe causing flooding to your home. Please report other repairs during normal office hours.
Please do not email emergency repairs as there may be a delay before they can be responded to, which during Bank holiday periods could be several days.
Anti Social Behaviour - 01484 435 715
If you experience anti-social behaviour after 5pm and are unsure of where to turn you can call 01484 435715 choose option 1, then option 3 for the Out-of-Hours helpline. The operators on duty provide support and advice on low level anti-social behaviour issues, all in the strictest of confidence.
If you feel that you or your family may be at immediate risk or harm please dial 999 for the Police (101 in any other situation where the Police need to be notified but there is no immediate risk).
Customer Services - 01484 435 715
For all Housing related issues such as new housing applications, paying your rent, making a repair request, general tenancy queries, reporting anti-social behaviour and to make a complaint, comment or compliment please call the Customer Service Team on 01484 435715 choose option 1 during normal office hours (9am and 5pm Monday to Friday).
