SLHG is innovative & proactive
CSE Assessor 2011
Leaving your home and ending your tenancy
- You must give four weeks' notice, in writing, to end the tenancy
- The notice must end on a Monday
Click here for notice of termination form
- At the end of the tenancy you must leave your home empty, secure, clean and tidy and you must hand in all your keys
- At the end of the tenancy, if there is any damage to your home or if you have removed any item we own, you will have to pay for any repair or replacement and any other loss we suffer
- If you abandon your home without telling us, we can assume that you have given up your tenancy
- Once the tenancy has ended, we will remove any item we find in the property and get rid
- We can end an Assured tenancy with a court order, but if an Assured tenancy no longer exists because, for example, you have stopped using the property as your only or principal (main) home, we may end the tenancy by giving you 28 days' notice to quit
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Emergency Repairs - 01484 435 715
To report a repair during normal office hours (9am to 5pm Monday to Friday) please call 01484 435715 choose option 1. To report a non-emergency repair you can also email the Customer Service Team on customerservices@sadehlok.co.uk
To report an emergency repair* outside of normal office hours (between 5pm to 9am Monday to Friday, weekends and Bank holidays) call 01484 435715 choose option 1 and follow the instructions.
*Only genuine emergency repairs can be attended to out-of-hours. These include the total loss of electrical power; total loss of heat; a burst pipe causing flooding to your home. Please report other repairs during normal office hours.
Please do not email emergency repairs as there may be a delay before they can be responded to, which during Bank holiday periods could be several days.
Anti Social Behaviour - 01484 435 715
If you experience anti-social behaviour after 5pm and are unsure of where to turn you can call 01484 435715 choose option 1, then option 3 for the Out-of-Hours helpline. The operators on duty provide support and advice on low level anti-social behaviour issues, all in the strictest of confidence.
If you feel that you or your family may be at immediate risk or harm please dial 999 for the Police (101 in any other situation where the Police need to be notified but there is no immediate risk).
Customer Services - 01484 435 715
For all Housing related issues such as new housing applications, paying your rent, making a repair request, general tenancy queries, reporting anti-social behaviour and to make a complaint, comment or compliment please call the Customer Service Team on 01484 435715 choose option 1 during normal office hours (9am and 5pm Monday to Friday).
