SLHG is innovative & proactive
CSE Assessor 2011
Information, Consultation and Participation
- Under the Data Protection Act 1998 you have a right to ask to see parts of your tenancy file. Your Neighbourhood Officer can give you more information about this
- We will consult you about our services. We will feedback to you the results of these surveys
- We will involve you about our plans if they will affect you. For example, we will consult you about modernising or improving your home or your area
- We will consult you about existing services or the introduction of new services
- We do not have to consult you individually about changes in the rent or service charge, but we will tell you in writing at least four weeks before we make any change
- We will consult you about any changes to the Charter for Involvement and the consultation framework
- We will send you a copy of the latest Charter for Involvement if you ask us. This sets out in full the details of how we will consult and involve you in the service we provide. To find out more about how you can be involved click here
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Be Prepared For Freezing Weather - Important Advice
Be Prepared for Freezing Weather - Important Advice
Coping with Winter Weather ...
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How the proposed Welfare Reforms could affect you
Over the coming months and years the Coalition Government will be introducing an extensive programme of welfare reforms. Here is an update on how som ...
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New Number for Police Non-Emergencies
101 is the new national number to contact the Police when it is not an emergency.
As from 17 November the 101 replaces the 08456 060606 non-emerge ...
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Emergency Repairs - 01484 435 715
To report a repair during normal office hours (9am to 5pm Monday to Friday) please call 01484 435715 choose option 1. To report a non-emergency repair you can also email the Customer Service Team on customerservices@sadehlok.co.uk
To report an emergency repair* outside of normal office hours (between 5pm to 9am Monday to Friday, weekends and Bank holidays) call 01484 435715 choose option 1 and follow the instructions.
*Only genuine emergency repairs can be attended to out-of-hours. These include the total loss of electrical power; total loss of heat; a burst pipe causing flooding to your home. Please report other repairs during normal office hours.
Please do not email emergency repairs as there may be a delay before they can be responded to, which during Bank holiday periods could be several days.
Anti Social Behaviour - 01484 435 715
If you experience anti-social behaviour after 5pm and are unsure of where to turn you can call 01484 435715 choose option 1, then option 3 for the Out-of-Hours helpline. The operators on duty provide support and advice on low level anti-social behaviour issues, all in the strictest of confidence.
If you feel that you or your family may be at immediate risk or harm please dial 999 for the Police (101 in any other situation where the Police need to be notified but there is no immediate risk).
Customer Services - 01484 435 715
For all Housing related issues such as new housing applications, paying your rent, making a repair request, general tenancy queries, reporting anti-social behaviour and to make a complaint, comment or compliment please call the Customer Service Team on 01484 435715 choose option 1 during normal office hours (9am and 5pm Monday to Friday).
