SLHG put the customer first
CSE Assessor 2010
SOS days
Thursday 16th Sep 2010 10:00 to Thursday 14th Oct 2010 14:30
SOS days will continue right through September and October, enabling Sadeh Lok staff to visit all schemes and tenants by the end of the year. Below is a full breakdown of dates and times for the remaining SOS days.
|
Batley |
16th September |
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|
Sadeh Lok Court |
11.00 - 11.45 |
|
|
Browns Place |
11.45 - 12.30 |
|
|
Wellington St & Hamza St |
12.30 - 1.30 |
|
|
Oaklands Drive & Laithe Croft |
1.30 - 2.30 |
|
|
Benny Parr Close |
3.00 - 5.30 |
|
|
|
|
|
|
Wakefield Schemes & rehab properties |
14th October |
|
|
St Claire Green |
11.30 – 12.15 |
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|
Lupset – Esther Grove |
1.15 – 2.00 |
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|
Agbrigg- Gordon Stree, Portland Street and surrounding area |
|
2.30 – 3.45 |
SOS days give Sadeh Lok a more visible presence on each of our housing schemes and increase direct contact with customers on an individual basis. UP & Working staff also attended the days to interact with residents on Employment Issues and Board members participate in order to see firsthand the issues affecting residents.
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Emergency Repairs - 01484 435 715
To report a repair during normal office hours (9am to 5pm Monday to Friday) please call 01484 435715 choose option 1. To report a non-emergency repair you can also email the Customer Service Team on customerservices@sadehlok.co.uk
To report an emergency repair* outside of normal office hours (between 5pm to 9am Monday to Friday, weekends and Bank holidays) call 01484 435715 choose option 1 and follow the instructions.
*Only genuine emergency repairs can be attended to out-of-hours. These include the total loss of electrical power; total loss of heat; a burst pipe causing flooding to your home. Please report other repairs during normal office hours.
Please do not email emergency repairs as there may be a delay before they can be responded to, which during Bank holiday periods could be several days.
Anti Social Behaviour - 01484 435 715
If you experience anti-social behaviour after 5pm and are unsure of where to turn you can call 01484 435715 choose option 1, then option 3 for the Out-of-Hours helpline. The operators on duty provide support and advice on low level anti-social behaviour issues, all in the strictest of confidence.
If you feel that you or your family may be at immediate risk or harm please dial 999 for the Police (0854 60 60 606 in any other situation where the Police need to be notified but there is no immediate risk).
Customer Services - 01484 435 715
For all Housing related issues such as new housing applications, paying your rent, making a repair request, general tenancy queries, reporting anti-social behaviour and to make a complaint, comment or compliment please call the Customer Service Team on 01484 435715 choose option 1 during normal office hours (9am and 5pm Monday to Friday).
