98% of routine repairs were completed on time
Resident Annual Report 2011
Gas Safety
- To ensure you stay warm and safe, Sadeh Lok has arrangements in place to check all the gas appliances we have provided in your home once a year.
- Our appointed contractor, currently Aqua Interiors Ltd, will write to you each year at around the same time to request access on a specific date, either in the morning or the afternoon.
- If the date provided by the contractor is not convenient to you, contact us and we will make alterative arrangements on your behalf.
- To make a gas service appointment call our Customer Service Team on 01484 435715, choose option 1, or email a request for us to contact you by clicking here customerservices@sadehlok.co.uk – please do not email any emergency breakdowns or if you have any safety concerns.
- Appointments can be made between 9am – 5 pm Monday to Friday – other appointment times may be possible to suit your circumstances – call our Customer Service Team on 01484 435715 choose option 1to discuss your needs.
- If you are out when an engineer calls, they will leave a card asking you to contact Sadeh Lok’s Customer Service Team to make an appointment.
- It is vital you respond to this request, otherwise we may be forced to take action against you to force access – we do not want to do this, but as the annual gas safety test is a legal requirement and for your safety we will have no option.
- Sadeh Lok always uses Gas Safe registered contractors and fitters but you should still always ask to see their identity cards before letting them into your home.
What Happens if You Don’t Make Access Available
The Gas Safe card looks like this;
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Emergency Repairs - 01484 435 715
To report a repair during normal office hours (9am to 5pm Monday to Friday) please call 01484 435715 choose option 1. To report a non-emergency repair you can also email the Customer Service Team on customerservices@sadehlok.co.uk
To report an emergency repair* outside of normal office hours (between 5pm to 9am Monday to Friday, weekends and Bank holidays) call 01484 435715 choose option 1 and follow the instructions.
*Only genuine emergency repairs can be attended to out-of-hours. These include the total loss of electrical power; total loss of heat; a burst pipe causing flooding to your home. Please report other repairs during normal office hours.
Please do not email emergency repairs as there may be a delay before they can be responded to, which during Bank holiday periods could be several days.
Anti Social Behaviour - 01484 435 715
If you experience anti-social behaviour after 5pm and are unsure of where to turn you can call 01484 435715 choose option 1, then option 3 for the Out-of-Hours helpline. The operators on duty provide support and advice on low level anti-social behaviour issues, all in the strictest of confidence.
If you feel that you or your family may be at immediate risk or harm please dial 999 for the Police (101 in any other situation where the Police need to be notified but there is no immediate risk).
Customer Services - 01484 435 715
For all Housing related issues such as new housing applications, paying your rent, making a repair request, general tenancy queries, reporting anti-social behaviour and to make a complaint, comment or compliment please call the Customer Service Team on 01484 435715 choose option 1 during normal office hours (9am and 5pm Monday to Friday).
