Sadeh Lok provide a high quality service
CSE Assessor 2010
Residents' Panel meetings
Thursday 09th Sep 2010 10:30 to 13:00
The Residents’ Panel have two meetings arranged before the end of the year, both to be held at Kashmir Court in Ravensthorpe. Dates and times are as follows;
- 9thSeptember 2010 -10.30am
- 4thNovember 2010 – 10.30am
The full address is Kashmir Court, Church St, Ravensthorpe, WF13 3NB.
Membership of the Residents’ Panel is open to all Sadeh Lok Housing residents, with the exception of those we have commenced legal proceedings against anti-social behaviour, and we would like to see as many of you there as possible.
The Residents’ Panel meets with Officers and Senior Managers of Sadeh Lok Housing on a regular basis to consult on and explain policies and procedures and report on performance.
The Residents’ Panel work to a code of conduct to ensure they respect diversity, confidentiality and ensure that everyone has a chance to have their say and contribute to the meetings.
If you are interested in becoming a member of the Residents’ Panel please feel free to turn up at Kashmir Court of either of the given dates above. Alternatively contact Customer Services on 01484 435715, choose option 1 for more information.
Contact Name: Jane Ashcroft
Contact Phone number: 01484 435715
Contact Email: janea@sadehlok.co.uk
Website: www.sadehlok.co.uk
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Emergency Repairs - 01484 435 715
To report a repair during normal office hours (9am to 5pm Monday to Friday) please call 01484 435715 choose option 1. To report a non-emergency repair you can also email the Customer Service Team on customerservices@sadehlok.co.uk
To report an emergency repair* outside of normal office hours (between 5pm to 9am Monday to Friday, weekends and Bank holidays) call 01484 435715 choose option 1 and follow the instructions.
*Only genuine emergency repairs can be attended to out-of-hours. These include the total loss of electrical power; total loss of heat; a burst pipe causing flooding to your home. Please report other repairs during normal office hours.
Please do not email emergency repairs as there may be a delay before they can be responded to, which during Bank holiday periods could be several days.
Anti Social Behaviour - 01484 435 715
If you experience anti-social behaviour after 5pm and are unsure of where to turn you can call 01484 435715 choose option 1, then option 3 for the Out-of-Hours helpline. The operators on duty provide support and advice on low level anti-social behaviour issues, all in the strictest of confidence.
If you feel that you or your family may be at immediate risk or harm please dial 999 for the Police (0854 60 60 606 in any other situation where the Police need to be notified but there is no immediate risk).
Customer Services - 01484 435 715
For all Housing related issues such as new housing applications, paying your rent, making a repair request, general tenancy queries, reporting anti-social behaviour and to make a complaint, comment or compliment please call the Customer Service Team on 01484 435715 choose option 1 during normal office hours (9am and 5pm Monday to Friday).
