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SLHG is innovative & proactive
CSE Assessor 2011
Feedback
Helping us to improve our service to you
We aim to provide the best possible service to our customers and to continually improve what we do.
You can help us to do this by providing feedback. This can be by making a complaint, comment or compliment.
What is a Complaint? An expression of dissatisfaction with the services provided by Sadeh Lok
What is a Comment? A suggestion about how we can improve our services
What is a Compliment? If you are happy with the service you have received we would like to hear about it.
How do I make a Complaint, Comment or Compliment?
You can make a complaint, comment or compliment in the any of following ways:-
1. In person to any member of staff;
2. By phone – contact the Customer Service Team on 01484 435715 choose option 1;
3. In writing to our offices at Trafford House, 11 Halifax Road, Huddersfield, HD3 3AN;
4. By email to customerservices@sadehlok.co.uk;
5. By completing the freepost form on page 5 of our Customer Feedback leaflet. Click here to download a copy;
6. By fax on 01484 432645.
If you would like someone to give feedback on your behalf for example a relative, friend or adviser we are happy to respond to them if we have your permission.
Complaints Procedure
If you are not satisfied with a service provided by Sadeh Lok your first point of contact should be the Sadeh Lok Customer Service Team on 01484 435715 choose option 1. The staff should have the information needed and may be able to put things right straight away.
If you are still not satisfied you can make a complaint. The complaints procedure has 3 stages - click here to download a copy of the Customer Feedback leaflet.
Newsletter Signup
To receive an electronic version of our quarterly resident newsletter, full of recent Sadeh Lok news, useful information, competitions, dates for your diary and much more please enter your email address below
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Emergency Repairs - 01484 435 715
To report a repair during normal office hours (9am to 5pm Monday to Friday) please call 01484 435715 choose option 1. To report a non-emergency repair you can also email the Customer Service Team on customerservices@sadehlok.co.uk
To report an emergency repair* outside of normal office hours (between 5pm to 9am Monday to Friday, weekends and Bank holidays) call 01484 435715 choose option 1 and follow the instructions.
*Only genuine emergency repairs can be attended to out-of-hours. These include the total loss of electrical power; total loss of heat; a burst pipe causing flooding to your home. Please report other repairs during normal office hours.
Please do not email emergency repairs as there may be a delay before they can be responded to, which during Bank holiday periods could be several days.
Anti Social Behaviour - 01484 435 715
If you experience anti-social behaviour after 5pm and are unsure of where to turn you can call 01484 435715 choose option 1, then option 3 for the Out-of-Hours helpline. The operators on duty provide support and advice on low level anti-social behaviour issues, all in the strictest of confidence.
If you feel that you or your family may be at immediate risk or harm please dial 999 for the Police (101 in any other situation where the Police need to be notified but there is no immediate risk).
Customer Services - 01484 435 715
For all Housing related issues such as new housing applications, paying your rent, making a repair request, general tenancy queries, reporting anti-social behaviour and to make a complaint, comment or compliment please call the Customer Service Team on 01484 435715 choose option 1 during normal office hours (9am and 5pm Monday to Friday).
