Emergency Repairs

Heating/Water

• No heating or hot water between 1st September and 30th April only - except in the circumstances below:
• No heating or hot water at any time of the year if you have a vulnerable person in your home - a young baby, someone who is elderly or disabled
• Heating system giving off fumes - call Transco on 0800 111 999
• No cold water (but check with neighbours first to see if it affects other homes in your street)

Burst, major leak, water penetration

• A burst or leak should at least fill a household bucket overnight – remember to turn off the water at the stop cock
• Any burst, leak or water penetration that is affecting electrics – remember to turn off electricity at the mains board

Toilet

• Blocked toilet - but only if there isn't another toilet in your home - You may have to pay for this repair
• Toilet that won't flush - but only if it is the only toilet in your home and you are unable to flush it by pouring a bucket of water down the pan as a temporary solution

Bath, shower, sink, washbasin

• No water from taps - but only if someone in the home has a medical condition that makes the bath essential
• Shower broken - but only if someone in the home has a medical condition that makes the shower essential.  It may not be possible to fix a shower at an emergency call-out if it needs special parts

Electrics

• Complete power failure - but if nearby homes are affected contact the electricity company instead, you will find the number in the Yellowpages or on-line or on your last electricity bill
• Power off in part of the home - but only if it is a danger to health or safety because it's needed for essential equipment like a stair lift or nebuliser
• Electrical fitting smoking or scorching - remember to turn off electricity at the mains board
• Fire alarm - in sheltered accommodation only

Drains and waste

• Blocked drain - but only if sewage is coming up, normally blockages to wastes and drains are your responsibility, so you may have to pay for this repair if you request a callout to a blockage, but it is found to be through a blockage caused by you

Door (outside)

• Lock broken - but only if it makes your home insecure. You may have to pay for this repair
• Door broken - but only if it makes your home insecure. You may have to pay for this repair
• Window broken - but only if it makes your home insecure. You may have to pay for this repair

Locked out

• Force entry, and repair the damage. You may have to pay for this repair

Gas leak

• Call Transco on 0800 111 999

House fire

• We will check electricity wiring and gas pipe work if there has been a fire in your home. Do not use electricity or gas until the electicity and gas has been checked