SLHG is innovative & proactive
CSE Assessor 2011
Customer Care
When dealing with our customers;
- Telephone calls will be answered within 20 seconds in normal office hours
- If you contact us by letter, e-mail, fax or text message we will acknowledge your correspondence within 1 working day and send you a full reply within 10 working days
- Sadeh Lok staff will treat you courteously, sensitively and fairly at all times
To view the Customer Care service standard leaflet click here
Newsletter Signup
To receive an electronic version of our quarterly resident newsletter, full of recent Sadeh Lok news, useful information, competitions, dates for your diary and much more please enter your email address below
Be Prepared For Freezing Weather - Important Advice
Be Prepared for Freezing Weather - Important Advice
Coping with Winter Weather ...
Read more
How the proposed Welfare Reforms could affect you
Over the coming months and years the Coalition Government will be introducing an extensive programme of welfare reforms. Here is an update on how som ...
Read more
New Number for Police Non-Emergencies
101 is the new national number to contact the Police when it is not an emergency.
As from 17 November the 101 replaces the 08456 060606 non-emerge ...
Read more
Emergency Repairs - 01484 435 715
To report a repair during normal office hours (9am to 5pm Monday to Friday) please call 01484 435715 choose option 1. To report a non-emergency repair you can also email the Customer Service Team on customerservices@sadehlok.co.uk
To report an emergency repair* outside of normal office hours (between 5pm to 9am Monday to Friday, weekends and Bank holidays) call 01484 435715 choose option 1 and follow the instructions.
*Only genuine emergency repairs can be attended to out-of-hours. These include the total loss of electrical power; total loss of heat; a burst pipe causing flooding to your home. Please report other repairs during normal office hours.
Please do not email emergency repairs as there may be a delay before they can be responded to, which during Bank holiday periods could be several days.
Anti Social Behaviour - 01484 435 715
If you experience anti-social behaviour after 5pm and are unsure of where to turn you can call 01484 435715 choose option 1, then option 3 for the Out-of-Hours helpline. The operators on duty provide support and advice on low level anti-social behaviour issues, all in the strictest of confidence.
If you feel that you or your family may be at immediate risk or harm please dial 999 for the Police (101 in any other situation where the Police need to be notified but there is no immediate risk).
Customer Services - 01484 435 715
For all Housing related issues such as new housing applications, paying your rent, making a repair request, general tenancy queries, reporting anti-social behaviour and to make a complaint, comment or compliment please call the Customer Service Team on 01484 435715 choose option 1 during normal office hours (9am and 5pm Monday to Friday).
