95% of residents were satisfied with their repairs
Resident Annual Report 2011
Category Table
These are the categories we use to access the priorities for making planned maintenance investments on homes;
|
Main Category |
Sub Category |
Description |
|
A |
1 |
Imminent Risk– where there is an immediate risk to health and safety and/or of weather penetration and/or where Sadeh Lok could be failing to meet its legal obligations to repair |
|
2 |
Predicted Risk– where if the work if not carried out Sadeh Lok could be failing to meet its statutory repairing obligations and/or to prevent health & safety risks from arising, including weather penetration |
|
|
3 |
End of component life– where a component of the property has reached the end of its serviceable life and is practically and/or economically beyond repair |
|
|
B |
1 |
Planned Preventative Maintenance –work carried out before a component reaches the end of its serviceable life |
|
2 |
Cyclical Maintenance– periodic (5 yearly) repainting/redecoration of external and/or where appropriate communal internal features of property |
|
|
3 |
Thermal upgrade/improvement– work to provide an improvement to the heating or energy efficiency of the property |
|
|
C |
1 |
Security Improvement Work– work that is carried out to improve the security of property, the need for which has been formally identified |
|
2 |
Improvement Work to the Property– work to provide additional fixtures and fittings not previously in the property and/or work to improve the external environment |
|
|
3 |
Scheme Investment Work– work to the external environment and/or communal internal areas of a scheme with a view to improvement and where the whole scheme benefits |
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Emergency Repairs - 01484 435 715
To report a repair during normal office hours (9am to 5pm Monday to Friday) please call 01484 435715 choose option 1. To report a non-emergency repair you can also email the Customer Service Team on customerservices@sadehlok.co.uk
To report an emergency repair* outside of normal office hours (between 5pm to 9am Monday to Friday, weekends and Bank holidays) call 01484 435715 choose option 1 and follow the instructions.
*Only genuine emergency repairs can be attended to out-of-hours. These include the total loss of electrical power; total loss of heat; a burst pipe causing flooding to your home. Please report other repairs during normal office hours.
Please do not email emergency repairs as there may be a delay before they can be responded to, which during Bank holiday periods could be several days.
Anti Social Behaviour - 01484 435 715
If you experience anti-social behaviour after 5pm and are unsure of where to turn you can call 01484 435715 choose option 1, then option 3 for the Out-of-Hours helpline. The operators on duty provide support and advice on low level anti-social behaviour issues, all in the strictest of confidence.
If you feel that you or your family may be at immediate risk or harm please dial 999 for the Police (101 in any other situation where the Police need to be notified but there is no immediate risk).
Customer Services - 01484 435 715
For all Housing related issues such as new housing applications, paying your rent, making a repair request, general tenancy queries, reporting anti-social behaviour and to make a complaint, comment or compliment please call the Customer Service Team on 01484 435715 choose option 1 during normal office hours (9am and 5pm Monday to Friday).
