Sadeh Lok provide a high quality service
CSE Assessor 2010
Achievements
Since our formation in 1988 our most important achievement is the provision of over 1,000 homes for the benefit of our customers.
Audit Commission Inspection
In February 2009 the Audit Commission carried out a Short Notice Inspection of the Resident Involvement and Income Management Services provided by Sadeh Lok. The Audit Commission found we have promising prospects of improving these services.
Customer Service Excellence (CSE)
We have been holders of the Chartermark award for excellent customer service since 2002. This award has now been replaced by the Customer Service Excellence Award, which we were successful in achieving in February 2010.
Feedback in the assessment report refers to Sadeh Lok as an innovative, forward-looking and proactive social enterprise in which the customer is always first. It also states that Sadeh Lok provides a high quality service and that staff are very positive, enthusiastic and committed.
Investors in People (IIP)
Sadeh Lok also achieved Investors in People status in 1999 in recognition of the organisation’s commitment to the development of its employees. Sadeh Lok has successfully retained this award following further inspections in 2002, 2005 and 2010.
OBE
In 2002 we were proud to announce that our Chair, Balbir Singh Uppal was awarded the OBE for his services to the community.
Newsletter Signup
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‘Your Housing Association Needs You’
After years of dedicated service one of our founder members, the current Group Chair is to step down at the end of his current term.
Group C ...
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New Web Site launched
On the 26th July Sadeh Lok launched a brand new resident focused interactive web site, which has been designed and developed in association with Rippl ...
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Emergency Repairs - 01484 435 715
To report a repair during normal office hours (9am to 5pm Monday to Friday) please call 01484 435715 choose option 1. To report a non-emergency repair you can also email the Customer Service Team on customerservices@sadehlok.co.uk
To report an emergency repair* outside of normal office hours (between 5pm to 9am Monday to Friday, weekends and Bank holidays) call 01484 435715 choose option 1 and follow the instructions.
*Only genuine emergency repairs can be attended to out-of-hours. These include the total loss of electrical power; total loss of heat; a burst pipe causing flooding to your home. Please report other repairs during normal office hours.
Please do not email emergency repairs as there may be a delay before they can be responded to, which during Bank holiday periods could be several days.
Anti Social Behaviour - 01484 435 715
If you experience anti-social behaviour after 5pm and are unsure of where to turn you can call 01484 435715 choose option 1, then option 3 for the Out-of-Hours helpline. The operators on duty provide support and advice on low level anti-social behaviour issues, all in the strictest of confidence.
If you feel that you or your family may be at immediate risk or harm please dial 999 for the Police (0854 60 60 606 in any other situation where the Police need to be notified but there is no immediate risk).
Customer Services - 01484 435 715
For all Housing related issues such as new housing applications, paying your rent, making a repair request, general tenancy queries, reporting anti-social behaviour and to make a complaint, comment or compliment please call the Customer Service Team on 01484 435715 choose option 1 during normal office hours (9am and 5pm Monday to Friday).
